eCommerce Back Office Support Services

Managing an eCommerce business demands attention to countless operational details. From managing inventory and processing orders to ensuring accurate product descriptions and handling customer inquiries, the back-office workload can quickly become overwhelming. These tasks are time-consuming and prone to errors, which can lead to delays, customer dissatisfaction, and even financial loss. In the absence of proper support, these operational difficulties can escalate, leaving sellers overburdened and unable to prioritize growth-focused activities.

At SunTec India, we specialize in providing comprehensive eCommerce back office support services to help sellers overcome operational burdens. With effective eCommerce operations management support, our team handles all the intricate, day-to-day tasks that keep your business running smoothly, such as product catalog management, order processing, customer support, and more.

We used to spend so much time dealing with inventory issues and responding to customer inquiries that there was barely any scope to focus on growth. SunTec India’s back office support team handled our inventory, ensuring everything was in perfect order, and took over our customer support, addressing every query promptly. Since working with them, we’ve seen a great improvement in efficiency and customer satisfaction.

- Joshua Steven, eCommerce store owner of electronic gadgets.

Client Success Stories

With Real-World Results

Multichannel Management

Multichannel Sales Management

Here's how we delivered a 58% sales lift and secured 45% more reviews through multichannel sales management support
eCommerce Data Standardization

eCommerce Data Standardization

SunTec India helps e-Tailer achieve 40% marketing lift, 99% data accuracy & 38% higher conversions with eCommerce data standardization services
eCommerce Services

White Label eCommerce Services

Discover how we generated $3.5 million revenue for 17 businesses with our white-label eCommerce services
View our Client Success Stories
OUR SERVICES

Streamline your Online Store Operations with End-to-End eCommerce Support Services

eCommerce Customer Support Services

Outsource ecommerce support services to get seamless, efficient, and personalized support to enhance your customers' shopping experience. Our customer support executives offer email and chat support to address customer queries, manage complaints, and handle returns. From resolving technical issues to providing product guidance and order updates, our services ensure smooth interactions at every stage of the customer journey. We also capture valuable feedback to drive continuous improvement, fostering trust and long-term customer loyalty.

  • Real-time support via live chat for instant query resolution.
  • Efficient ticket management through platforms like Zendesk.
  • Handling order tracking, modifications, and delivery updates.
  • Simplified returns and refund processing.
  • Resolving technical issues and offering product guidance.
  • Capturing and addressing customer feedback for improvement.
  • Leveraging Customer Relationship Management data to log, track, and enhance customer interactions for personalized support.

Inventory Management Services

With our eCommerce operations management services, we ensure accurate stock tracking, timely replenishment, and efficient order fulfillment. Our services are tailored to help you maintain optimal inventory levels, avoid stockouts, and minimize excess inventory, boosting customer satisfaction and operational efficiency.

  • Monitoring stock levels and providing timely alerts for restocking.
  • Managing inventory updates across multiple platforms and marketplaces.
  • Conducting regular audits to ensure accurate inventory data.
  • Implementing demand forecasting to optimize stock levels.
  • Coordinating with suppliers for seamless replenishment.
  • Handling product bundling and inventory categorization.
  • Integrating inventory data with order management systems.

Product Listing & Optimization Services

We provide comprehensive support to list your products and optimize the listings for higher visibility and better performance. Our product data entry experts ensure that your product data is accurate, compelling, and optimized for search rankings. From data entry to strategic enhancements, we help your listings attract potential buyers and drive conversions across platforms.

  • Comprehensive product data entry services to upload and organize product details.
  • Crafting SEO-optimized product titles and descriptions for improved visibility.
  • Adding high-quality images with professional editing and alt tags.
  • Structuring product categories and attributes for better navigation.
  • Incorporating bullet points to highlight key features and benefits.
  • Ensuring alignment with platform-specific listing requirements.
  • Conducting keyword research to optimize search terms and improve rankings.

Order Processing Services

As a part of order processing services, we validate order details, synchronize inventory in real-time, and ensure timely order fulfillment. By generating invoices promptly, providing real-time shipping updates, and handling returns seamlessly, we eliminate errors and enhance customer satisfaction.

  • Processing customer orders promptly and ensuring accuracy at every step.
  • Managing order confirmations, invoicing, and shipping updates.
  • Coordinating with logistics partners for on-time deliveries.
  • Addressing order modifications, cancellations, and special requests.
  • Ensuring accurate inventory updates post-order fulfillment.
  • Handling returns and exchange requests efficiently.
  • Monitoring order statuses and resolving issues proactively.
  • Simplifying workflows with Order Management System (OMS) support for order tracking and fulfillment.

Product Information Management Support

Get accurate and consistent product data with our product data management services. We streamline the organization and distribution of product information across multiple platforms, enabling you to maintain a centralized, reliable source of truth for all your product details. Our team manages everything from data entry and categorization to data cleansing and enrichment, ensuring your product information is always accurate and up-to-date.

  • Centralized management of product data for consistency across platforms.
  • Accurate data entry and organization, including SKUs, attributes, and specifications.
  • Optimization of product descriptions and titles for improved search rankings.
  • Regular updates to ensure product information remains accurate and relevant.
  • Structuring and categorizing product data for easier navigation and discovery.
  • Integration with multi-channel systems for seamless product information distribution.
  • Addressing inconsistencies and ensuring compliance with platform-specific guidelines.

SEO, PPC & Digital Marketing Support

From optimizing product pages and crafting compelling content to managing high-performing ad campaigns and personalized email outreach, we cover all aspects of your eCommerce digital marketing needs. Our approach is powered by advanced analytics, enabling us to track performance, refine strategies, and deliver maximum ROI. Whether through social media engagement, local SEO targeting, or content marketing, we ensure your brand stands out, attracts customers, and drives sustained growth.

  • SEO optimization for product pages, meta tags, and URLs to boost rankings.
  • Keyword research to target high-traffic, relevant search terms.
  • Creating engaging content like blogs, articles, and multimedia.
  • Creating & managing PPC campaigns to drive high-intent traffic and maximize ROI.
  • Email marketing campaigns to nurture leads and increase conversions.
  • Social media strategies to enhance brand visibility and engagement.
  • Performance tracking and analytics to refine marketing efforts.
  • Devising marketing campaigns for marketplaces like Amazon, eBay, etc.
  • Implementing data-driven bidding strategies to maximize ad performance and ROI.
  • Local SEO to attract geographically relevant customers.

eCommerce Reporting & Analytics

Our eCommerce support services enable you to gain valuable insights into your eCommerce performance with our reporting & analytics services. We provide detailed reports and actionable data to help you understand your sales, customer behavior, and marketing campaign success. Our team leverages advanced analytics tools to track key metrics, identify trends, and uncover growth opportunities.

  • Assess performance against predefined KPIs.
  • Comprehensive sales and customer behavior tracking.
  • Advanced Google tools integration, including Google Analytics 4, Google Tag Manager, and Search Console.
  • Marketplace-specific performance analysis to refine strategies.
  • Customer behavior analysis to improve targeting and retention.
  • Marketing campaign performance evaluation with ROI tracking.
  • Inventory analytics to optimize stock levels and avoid shortages.

Content Writing & Management

We create and manage high-quality, compelling content tailored to your eCommerce store’s unique needs, ensuring it drives traffic, enhances search rankings, and increases conversions. Our services cover a wide spectrum of content, from product descriptions and blogs to marketplace-specific enhancements like Amazon A+ content. Whether you require content crafted by skilled human writers for a personal touch or produced efficiently using advanced AI tools, we deliver exceptional results that align with your brand voice and goals.

  • Crafting SEO-optimized product descriptions, blogs, and articles.
  • Managing content updates for seasonal promotions or product launches.
  • Creating engaging email campaigns and newsletters.
  • Social media content strategy and management.
  • Multimedia content creation, including videos and infographics.
  • Ensuring consistent tone, style, and brand voice across platforms.

Marketplace Account Management

We help you create and manage accounts on platforms like Amazon, eBay, Walmart, and others, ensuring that you stay competitive, compliant, and profitable. By leveraging tools like ChannelAdvisor, we optimize your presence across multiple marketplaces, enabling you to efficiently scale your operations while maintaining consistency and accuracy.

  • Setting up and optimizing accounts on major marketplaces.
  • Managing product listings, updates, and enhancements.
  • Handling customer queries, reviews, and feedback.
  • Monitoring sales performance and refining strategies.
  • Ensuring compliance with marketplace policies and guidelines.
  • Running and optimizing marketplace-specific ad campaigns.

eCommerce Back Office Support for Leading Platforms & Marketplaces

SunTec India: Your Reliable Back Office Support Partner

At SunTec India, we bring a skilled team, ISO-certified processes, and flexible engagement models to provide dependable online store back office services tailored to your eCommerce needs. Our eCommerce support outsourcing company has the ability to handle complex and high-volume projects, we deliver reliable and round-the-clock support that drives your business growth and operational excellence.

25+ years of experience

Multi time zone support

Dedicated eCommerce virtual assistants

Competent team

Quick turnaround time

Scalable solutions

Connect with us!

Whether you need to hand over a specific task or delegate your entire back-office operations, our tailored back-office support solutions can address all your needs. To outsource customer support services or request a free trial, write to us at info@suntecindia.com.